Legal

Uptime Guarantee &
Service Level Agreement

Last updated: May 2026

Lightspeed Hosting is committed to delivering reliable, high-performance infrastructure. This Service Level Agreement (SLA) sets out our uptime commitments and the remedies available to you if we fall short.

Uptime Commitment

We guarantee 99.95% network uptime per calendar month for all managed hosting services, excluding scheduled maintenance windows. This equates to no more than approximately 21.9 minutes of unplanned downtime per month.

Service Credits

If we fail to meet the uptime commitment, you are eligible for a service credit as follows:

Monthly Uptime	Service Credit
99.95% – 100%	None
99.0% – 99.95%	10% of monthly fee
95.0% – 99.0%	25% of monthly fee
Below 95.0%	50% of monthly fee

Exclusions

The uptime guarantee does not apply to downtime caused by:

Scheduled maintenance (notified at least 24 hours in advance)
Customer actions or misconfigurations
Force majeure events (natural disasters, acts of government, etc.)
Third-party services outside our control
DDoS attacks exceeding mitigation capacity

Claiming a Credit

To claim a service credit, contact us within 30 days of the incident with details of the downtime experienced. We will review your claim and apply any applicable credit to your next invoice.

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